B0 · EntryYou're in Prentice, a lead-response platform I built for home-service businesses. This is a simulation of the real product, staged data only. Give it a second. A lead is about to arrive.
B1 · Lead arrived9:12 PM. A homeowner just submitted a quote form. Prentice caught the notification email, pulled out the customer's details, and created an organized lead record before anyone's phone even buzzed. When it isn't confident it read something right, it asks a human instead. Nothing is ever silently dropped.
B2 · First touchFirst reply: sent. The moment a lead is created, Prentice responds. This is the entire reason it exists. Note the time. It respects quiet hours for everything else, but answering a 9 PM lead at 9 PM is the point.
B3 · Open the leadOpen Dana's lead. Everything the system knows lives on one timeline: the original email, the details it pulled out, the survey it sent. No digging through an inbox.
B4 · Survey returnedOvernight, Dana tapped the survey link on her phone: room counts, square footage, and photos, saved automatically as she went. The moment she submitted, Prentice updated her lead and created one send-estimate task with everything attached.
B5 · Send estimateYour turn. Send Dana her estimate. Prentice doesn't price the job; the owner knows their business. It handles everything around the pricing: drafts the email, attaches the PDF, routes it through a review step, and starts the follow-up plan the moment it's sent.
B6 · Follow-up scheduledIf Dana goes quiet, Prentice won't. Follow-ups are scheduled and sent automatically, with layered safeguards so a glitch can never double-email a customer. Every send waits for the 8 AM to 9 PM window.
B7 · Customer repliedA human wrote back, so the machine stands down. The moment a real reply lands, the pending follow-ups are cancelled. The system never talks over a real conversation. It flags the reply for the owner and gets out of the way.
B8 · Close the loopClose the loop: Dana is now a biweekly recurring customer. From form submission to won, with the owner touching it exactly twice. This flow isn't a concept. It's what runs in production for a cleaning franchise every day, built by one person in under two months.
B9 · CompleteThat's the product. Curious what's underneath? Open "Under the hood." Or head back for the rest of the story.
